Are you currently trying to make sense of the “Checkout Pages” in Keap/Infusionsoft? Here are a bunch of issues I have found while playing around with it.
I brought all these issues to support to see if it was just me that had things wrong. Nope, these are legitimate limitations that will drive you insane.
My main issuesrevolve around the checkout page. See screenshot below.
The first question you might be asking yourself is can you edit this page? I spoke to Infusionsoft/Keap and they said no. In no way, shape or form can you edit this page?
Can you change the default currency away from USD? The answer is no. I will save you hours of playing around and frustration as I have just told you.
Can you edit “zip” code and change it to “Postal Code”? No, you can’t. I have asked multiple times and support told me it can’t be edited even if the product you created is listed in another currency.
What about asking for billing information on the checkout pages? No. This can’t be added. That means there is no taxation. If you made your product country, state, or city taxable it won’t work for you as there is no opportunity for the customer to enter their billing address and have the tax and final price updated.
What if you are selling a physical product such as a book? Can you have a shipping information section? The answer is no. If you want shipping information then you will have to go back to the old order forms and ditch the checkout pages.
In summary this only works if you are in the USA and looking to sell digital products to people in the United States. Any other scenario at this stage will not work.
Hope I saved you some time. If you have any other changes to note, please write them in the comments.